Last September saw the expansion of the Claims and Underwriting Exchange (CUE) to include travel insurance cases, and now Ageas is an official subscriber to the new platform.
Prior to the addition of the travel category, CUE’s centralised database was already holding more than 35 million records about motor, home, and personal injury/industrial illness incidents. Ageas has subscribed to the database since 2004.
“The true value of insurance is being able to support customers in their hour of need by paying their claim and making the process as smooth and efficient as possible,” commented Ageas claims director Robin Challand. “However, our experience in the travel insurance market tells us that not all claims are as they seem.”
Developed to allow providers to validate a policyholder’s travel claims history either for claims management or underwriting purposes, CUE Travel is the first database of its kind for this particular insurance product. The platform supports ongoing efforts to tackle fraud.
“We’re pleased to welcome Ageas as an official subscriber to the CUE Travel platform,” said Motor Insurance Bureau (MIB) chief operating officer Anna Fleming. “By working together and sharing quality travel insurance claims data, the industry will be in a better position to identify and combat fraud, and, in the long run, make vital improvements to customer journeys.”
MIB head of data services Kaushik Patel previously remarked that the fight against insurance fraud relies heavily on quality databases such as CUE.
“In recent years we have seen an increase in fraudulent claims for personal belongings, missed departures, and holiday cancellations,” noted Challand. “With the addition of systems like CUE Travel, we can more easily identify cases of attempted fraud, saving us time and money and enabling us to keep premiums competitive for our customers.”