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‘IT error’ causes double debit for nearly 900 Admiral policyholders | Insurance Business

Admiral Insurance, which earlier this year was hit by racism allegations, is once again in hot water after double-charging nearly 900 policyholders.

“We can confirm that in February we identified a total of 889 customers whose monthly direct debit amount was doubled due to an IT error,” MoneySavingExpert quoted an Admiral spokesperson as saying. “We are very sorry for any inconvenience caused to those customers affected.”

According to the report, some clients have already received refunds while all the others who were charged twice will be notified.

Customers are also advised not to chase as an Admiral employee will be reaching out – unless overdraft fees or other bank charges have been incurred due to the double debit; in that case concerned policyholders may call 0333 220 2000.

The report added that affected insureds who have not been refunded will not be charged by Admiral on the next billing date, which is today.

Last year the Financial Conduct Authority (FCA) found Admiral to have included inaccurate premium amounts in renewal documents – a violation of new FCA rules implemented in April 2017. Two months ago British newspaper The Sun accused Admiral of discriminating against customers based on names, and even on email domains.

 

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