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LMA unveils development tool for claims professionals | Insurance Business

Claims professionals have a new tool at their disposal.

The Lloyd’s Market Association (LMA), whose priorities include modernising claims, has launched an interactive training and development tool aimed at supporting claims professionals throughout their careers. The “claims development pathway” serves as a central resource for LMA members that will enable them to access technical, operational, commercial, behavioural, and strategic training.

Also available are LMA claims programmes, industry learning and development programmes, as well as professional qualifications.

“Structured learning is a primary driver in building the competencies for a successful career in claims management,” said LMA Academy & market talent development director Charlotte Myers. “The claims development pathway is tailored to suit professionals at all stages of their careers and provides a wealth of information on technical and soft skills training, practical experience, and self-development.”

For LMA claims director Lee Elliston, the vital role of Lloyd’s claims professionals was clearly demonstrated by what he described as their “outstanding response” following last year’s string of catastrophes.

“Maintaining that track record depends on the claims community continuing to attract talent and expertise,” noted Elliston. “The claims development pathway is designed to make available market-wide expert resources that will complement existing individual managing agency development frameworks.”

The tool may be accessed by LMA members via the trade body’s website.

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