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Ensure the sustainability of the electronic signature will be an issue

by

Alain Thériault

April 19, 2018 09:45

Photo : Unsplash

The authentication of the signatory and confirmation of the right of exercise of the advisor is one thing, but the challenge is also to ensure the longevity of the signature, believes François Laporte, financial security advisor, author of the book Office without border. Follower of the paperless office, Mr. Laporte asked about the quality of the signature. «Will they be readable in five years ? «

The signature virtual can be, but the standards and the terminology is not uniform across the industry, » he says. «An advisor like me who works with multiple suppliers must go through 22 different processes ! As long as we do not speak all the same language, there will be a problem. The signature of’iGeny seems to me impeccable, because his signature is unalterable. Diversico requires companies with which it deals. But the advisor needs to go through the system iGeny to have it, » says Mr. Laporte.

Insurers to develop the capacity

It is important that all insurers develop the ability to sign remotely, he adds. «I’m in Trois-Rivières, and if a signature of urge for a change of beneficiary to a policy of a client Beloeil ; with the electronic signature, I just win three or four hours. As the counselor moves in person for such a transaction has zero added value, both for the client and the advisor. I prefer companies that allow the remote signing, » insisted Mr. Laporte.

To sign a change of beneficiary, Mr. Laporte is often said to use the provider RightSignature, in the framework of the service of online meeting GoToMeeting, Citrix Systems. RightSignature him cost $ 18 per month, and works both for documents in the PDF format, as Word and Excel. The signature includes the time of signing and the IP address thereof. The signature will be attached to a number that is tamper-proof.

Banks on the hot seat

In June 2017, CBC News has reported about anonymous, a former representative of the CIBC Bank, according to which 85 % of the workforce of the sale of the former branch had already forged documents, forging, among others, the signature, or by collecting the information into a blank document. According to this anonymous source, the practice would have courses in other bank branches.

The decisions rendered by the discipline committee of the Chambre de la sécurité financière against advisers to have signed a partially blank form or have it signed on as a witness in the absence of a customer abound. When they have been made without any bad intentions other than to accommodate the customer and save time, such breaches of the code of ethics of advisors are usually accompanied by short write-offs and modest fines.

Integrity floaty

The case of CIBC and the decisions of the disciplinary appeal to Claude Charpentier, president of Notarius. These elements give, according to him, the impression that the concept of the signature and integrity of the documents is fluffy, and that the rules are routinely circumvented. He points out that there is a technology that allows the adviser to sign and do sign his client in distance, and in full compliance.

«The current rules are not adapted, either the technological means are not deployed, or not available. This encourages people to circumvent the rules. Why move about 20 kilometers to sign a document, if there is a way to do otherwise ? «

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