January 11, 2018 11:30
Photo : Freepik
iA financial Group has launched a claim service digital for individual insurance. The tool allows you to submit and do the real-time tracking of claims relating to life insurance, disability and serious illness.
«This new feature of the online claim is really a solution that is simple, efficient and quick to serve our customers and provide them with an optimal experience and custom, points out Peter Vincent, senior vice-president, individual Insurance Sales, home iA financial Group. Each customer now has the choice to manage their claim online or to be accompanied by his advisor. Our goal is to serve our customers in the manner in which they wish to be served. «
The insured can access the new platform of claim from the Web site of iA, without the need of a username and a password. After you have filled out a questionnaire on the claim, an email is sent to the requester with a tracking number and a link to the tracking page the status of the claim, where it is possible to submit documents or to check if they have been transmitted.
iA argues that this new tool is part of the digital shift undertaken by the insurer. It adds to the initiative of simplifying and speeding up the underwriting for all of its individual insurance products. The company also says that the online release of documents, » is in good progress «.